Enterprise CORE™ FAQs

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Concurrent user licenses are based on the number of users simultaneously accessing the software. For example, a single concurrent user license means that only one individual can be logged into the software at any given time -- however, when that person logs out, another team member can log in with the same license. As such, this license structure allows teams to effectively share one or more licenses, providing more flexibility and value than traditional "named user" licenses or individual seats. 

You will receive two separate confirmation emails shortly after completing your purchase – one from AIAG, and one from the software itself – detailing next steps.

The person in your company who purchases the first concurrent user license will automatically be the “License Holder” for all sales and billing purposes. Once that individual logs into the software, he or she will be able to add new users, admins, and locations.

AIAG's Enterprise CORE™ software is a 100% online application, compatible with supported browsers running on PC and Mac operating systems.  Browser options for Windows and Mac: Chrome (recommended), Microsoft Edge (recommended), Firefox, Safari, 360 Safe (China), QQ Browser (China), Sogou (China)

In recognition of the global automotive supply chain’s needs, the software will ultimately be available in several languages. Currently, the software is available in English, Spanish and Chinese.

Yes, technical support is included. Our team is available Monday - Friday from 8:00 a.m. - 5:00 p.m. Eastern Time (GMT-4).

We recommend sharing our Enterprise CORE™ overview presentation with coworkers to help them better understand the software’s benefits.

Yes, training and coaching sessions are included with your subscription package. Each package has a set number of sessions available per year. A single session for an individual or team training/coaching lasts 2 hours, and additional sessions can be purchased if needed. Click here to learn more about purchasing additional sessions. To schedule a session, please contact us at enterprisecore@aiag.org .

Yes, you can request a 30-day free trial through our Contact Us page.  Additionally, all data that’s entered in the free trial will automatically roll over into your paid subscription if the purchase is completed within 90 days of your free trial.

We accept payment via credit card, PayPal, wire transfer, ACH electronic funds-transfer system and purchase orders. Please contact enterprisecore@aiag.org to purchase or fill out our Contact Us form to receive a quote. 

Yes, Enterprise CORE™ offers companies the ability to turn on MFA for their account.  Please email enterprisecore@aiag.org. Our support staff will turn on your account’s MFA manually, and contact you once it’s been enabled.

Once your company's account has MFA enabled, you'll notice a two-factor authentication setup process when logging into the Enterprise CORE software with your username and password.

Multi-factor authentication is performed through a public standard for time-based one-time password. Visit the applicable site below to set up your authentication tool. 

Microsoft Authenticator

Google Authenticator

If you run into any issues connecting MFA with your Enterprise CORE account, please don't hesitate to reach out to support@aiagcore.org for further assistance. We also recommend contacting your company’s IT department with specific questions, as authenticator software differs from company to company.

Yes, the Enterprise CORE™ software includes the DFMEA and PFMEA forms for both the AIAG FMEA 4th Edition and AIAG & VDA FMEA Handbook. Specifically, PFMEA Forms C, E and G – the last of which is the FCA customer specific form – are available in Enterprise CORE™.

As part of the upgrade process, your data will be automatically migrated to the new version of the software. You will not need to re-enter any of your existing data, and there’s no added cost for migration. We’re ensuring a smooth transition, with all your information preserved. Additionally, legacy access to CTS will remain available post-launch with limited capabilities.